Delivery

UK DELIVERY

Free UK (mainland) Delivery.

Estimated Delivery time: 2 to 4 working days.

Signature is required on receipt.

 

INTERNATIONAL DELIVERY

European orders are sent via a standard delivery service and we aim to deliver your order within 5-10 working days for £14.99.

Standard delivery service is available for International Orders (Including USA, Canada and Australia) and we aim to deliver your order within 5-10 working days for £23.99.

If for any reason your parcel does not reach you in the stated time, please allow up to 14 working days from the date you placed order and contact us by email customerservice@zaishas.com

All purchases will be made in pounds Sterling (£) and International credit card providers or banks will determine the exchange rate as required.

Orders placed outside the UK mainland may be subject to duties or taxes due to importing restrictions on certain products and materials. These additional taxes, fees, or charges may apply to your order according to your local legislation, and it is your responsibility to pay this. Any duties or taxes will only apply once your parcel has reached the destination country. We have no control over these charges therefore we cannot advise you of what the costs may be as they will vary from country to country.

If you are unsure about whether the charges may apply to your order it is your responsibility to contact your local customs authority regarding these matters prior to placing your order.

LOST/DAMAGED PARCELS

In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact us within 7 working days for further investigation. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, you will be issued with a full refund including the delivery costs. Please note, a claim with our delivery partners can take up to 28 days, an immediate refund will not be issued. Our parcels are insured by our delivery partners and ZAISHAS cannot be held responsible for parcels that have been lost/damaged in transit.

We regret we do not deliver to BFPO and PO Box addresses.